Work From home Jobs at Webhelp | WFM Forecasting Specialist | Experienced

Work From home Jobs at Webhelp, Webhelp is hiring for the role of WFM Forecasting Specialist. Candidates having Any Graduate degree with 1+ year experience are eligible to apply for this role. Read below for more details.

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Webhelp is a multinational provider of customer experience and business process outsourcing solutions, specializing in delivering exceptional customer support services across various industries. With a presence in over 50 countries and a workforce of over 80,000 employees, Webhelp helps businesses enhance their customer interactions, streamline operations, and drive growth. The company offers a wide range of services including customer service, technical support, sales, and back-office processes, leveraging advanced technology and analytics to deliver personalized and efficient solutions.

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Work From home Jobs at Webhelp : Job Description
Role	WFM Forecasting Specialist
Qualification	Any Graduate
Experience	1+ Years
Location	Work From Home
Website	https://webhelp.com
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Responsibilities	Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges and opportunities Develop and maintain workforce forecasts using historical data, trend analysis and predictive modelling Collaborate with other teams to align workforce strategies with business objectives Identify trends, challenges, and opportunities to optimize staffing levels and minimise labour costs Create and communicate timely reports on forecast accuracy, performance metrics, and key trends Work closely with the scheduling team to translate forecasts into effective schedules that meet service level requirements
Skills Required	Must have a Bachelor's degree with proven experience in WFM across various verticals, with at least 12 months in forecasting Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools such as Teleopti, IEX, Aspect, Blue Pumpkin, scheduling software, advanced Excel skills, familiarity with SQL and Power BI Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager Proficiency in data analysis, interpretation, and making data-driven scheduling decisions Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM

Work From home Jobs at Webhelp: FAQ

Is Webhelp a MNC company?

Webhelp is a multi-national business process outsourcing and consultancy company.

What does the company Webhelp do?

Webhelp is a BPO company that provides contact center services for some of the world's most innovative and exciting brands.

What is the salary WFM Forecasting Specialist at Webhelp?

The salary of WFM Forecasting Specialist at Webhelp ranges from ₹9.5 Lakhs to ₹19.9 Lakhs.

What interview questions will I be asked in Webhelp?

Some Common Questions asked in Webhelp interview are

Tell me about yourself

How would you describe yourself?

What makes you unique?

Why do you want to work here?

What motivates you?

How do you handle stress?

Why are you leaving your current job?

What are your goals for the future?

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.